StarSlots Privacy Policy

At Star Slots, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit and use our website at https://starslots.com. Our StarSlots platform is operated by Jumpman Gaming Limited, registered in Alderney (registration number 1858), as part of the Jumpman Gaming network. The brand is owned by Jupiter Gaming. By accessing and using Star Slots casino services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully before registering an account or making a deposit.

Who We Are and How to Contact Us

We are StarSlots, operated by Jumpman Gaming Limited under licences issued by the UK Gambling Commission (account number 39175) for customers based in Great Britain, and by the Alderney Gambling Control Commission for customers outside the UK. At Star Slots, we act as the data controller responsible for your personal information. If you have any questions, concerns, or requests relating to your data, you can reach us at the following contact addresses:

• General support: support@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com
• Safer gambling and customer care: customercare@jumpmangaming.com

We at StarSlots are committed to handling all data-related enquiries promptly and transparently. Please allow a reasonable timeframe for us to respond to your requests.

What Personal Data We Collect

When you register or interact with Star Slots, we may collect the following categories of personal information:

• Full name, date of birth, and contact details (email address, phone number)
• Residential address and proof of identity documents for verification purposes
• Financial information, including debit card details, PayPal, Skrill, and Neteller account data
• Transaction history, including deposits (minimum £10) and withdrawal requests
• Gaming activity, wagering history, and interaction with our promotions such as the Daily Wheel and star slots bonus offers
• Device data, IP address, browser type, and technical usage information
• Communications you send us via email

Our StarSlots platform operates exclusively in GBP and serves customers primarily in the United Kingdom. We collect only the data necessary to provide you with a safe, legal, and enjoyable gaming experience.

How We Use Your Personal Data

At Star Slots, we use your personal information for the following purposes:

• To verify your identity and age as required by our gambling licences
• To process your deposits and withdrawals, including debit card payments, PayPal, Skrill, and Neteller transactions
• To manage your account, including star slots login access and account security
• To administer promotions, including our Welcome Offer (Loot Chest on first deposit), the Daily Wheel, monthly Cash Giveaway, and our Club loyalty scheme
• To comply with anti-money laundering (AML) and responsible gambling obligations
• To communicate important account and service updates with you by email
• To detect and prevent fraud, unauthorised access, and use of VPN services (which are not permitted on our platform)
• To improve our website and personalise your star slots casino experience

We at StarSlots do not use your personal data for any purpose other than those described in this policy without first obtaining your explicit consent.

Legal Basis for Processing Your Data

Our Star Slots processing of your personal data is based on one or more of the following legal grounds under applicable data protection law:

• Contractual necessity – processing required to provide you with our gaming services and manage your account
• Legal obligation – compliance with UK Gambling Commission regulations, AGCC requirements, AML laws, and ADR obligations (eCOGRA for UK customers; AGCC for non-UK customers)
• Legitimate interests – fraud prevention, network security, and service improvement
• Consent – where we rely on your consent for marketing communications, you may withdraw it at any time

Data Sharing and Third Parties

We at StarSlots do not sell your personal data. We may, however, share your information with trusted third parties in limited circumstances:

• Payment processors and financial institutions handling your transactions
• Game providers active in our lobby, including Pragmatic Play, Play'n GO, NetEnt, Games Global (Microgaming), Blueprint Gaming, Eyecon, Big Time Gaming, and Red Tiger
• Identity verification and KYC service providers
• Regulatory authorities, including the UK Gambling Commission and the Alderney Gambling Control Commission
• Dispute resolution bodies, including eCOGRA (for UK customers) and AGCC (for non-UK customers)
• Other entities within the Jumpman Gaming network, strictly for operational purposes

All third parties we engage are required to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

Our StarSlots records retention policy requires us to keep your personal data for as long as your account remains active, and for a minimum period thereafter as required by law — typically five years following account closure, in line with AML and gambling regulatory requirements. Once this period expires, we will securely delete or anonymise your data.

Your Rights

At Star Slots, we respect your legal rights regarding your personal information. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data (subject to legal retention obligations)
• Object to or restrict certain types of processing
• Request data portability in a machine-readable format
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) if you are a UK resident

To exercise any of these rights, please contact our StarSlots team at support@jumpmangaming.com. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our Star Slots website uses cookies and similar tracking technologies to ensure the proper functioning of our platform, analyse user behaviour, and improve your overall experience. These technologies help us remember your star slots login preferences and deliver relevant content. You can manage your cookie settings through your browser at any time, though disabling certain cookies may affect the functionality of our site.

Security of Your Data

We at StarSlots employ industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. While we work diligently to secure our systems, no online platform can guarantee absolute security. We strongly encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised activity.

Restricted Jurisdictions

Our Star Slots services are not available to residents of certain countries, including but not limited to the United States of America, Australia, France, Spain, Italy, and other Non-Permitted Jurisdictions listed in our Terms and Conditions. We do not knowingly collect personal data from individuals residing in these territories. If we become aware that data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Our StarSlots team will notify you of any significant changes by posting the updated policy on our website. We encourage you to revisit this page periodically to stay informed about how we protect your data. Continued use of Star Slots following the publication of any updates constitutes your acceptance of the revised policy.