Our StarSlots Responsible Gaming Commitment

Who We Are and Why This Matters

We at Star Slots are part of the Jumpman Gaming network, operated by Jumpman Gaming Limited and owned by Jupiter Gaming. Our operation is held to the highest standards in the industry, governed by both the UK Gambling Commission for UK customers and the Alderney Gambling Control Commission for non-UK players. Our disputes and ADR processes are independently managed by eCOGRA (UK) and the AGCC (non-UK), ensuring fairness and accountability at every level.

We do not take lightly the trust you place in us when you choose to play at StarSlots. That trust comes with a responsibility we proudly embrace: to provide a safe, transparent, and player-focused environment for everyone who joins us.

Our Responsible Gaming Tools

At Star Slots, we have built a comprehensive suite of responsible gaming tools directly into our platform. These are available to you at any time, and we actively encourage all players to use them. You do not have to be experiencing a problem to benefit from these features — setting limits is simply good practice for any player.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you load into your account. Our minimum deposit is £10, and we encourage you to set a limit that reflects what you can comfortably afford to spend on entertainment. Once a limit is set, it takes effect immediately. Any request to increase a limit will be subject to a cooling-off period, so you have time to reflect before making changes.

Loss Limits

Here at StarSlots, we also allow you to cap the amount you can lose within a given timeframe. This is one of the most effective tools available for maintaining control of your budget. Set a loss limit that feels comfortable for you — and we will automatically stop play once you reach it within your chosen period.

Session Time Limits and Reality Checks

Time can pass quickly when you are playing, and we want to make sure you always know how long you have been on our Star Slots platform. Our reality check feature sends you a notification at set intervals so you can pause, reflect, and decide whether to continue. You can also set a maximum session length, after which you will be automatically logged out.

Cooling-Off Periods

If you feel you need a short break, we at StarSlots offer cooling-off periods ranging from 24 hours to several weeks. During a cooling-off period, you will be unable to log in or deposit, giving you the space you need to step back without permanently closing your account.

Self-Exclusion

If you feel that gambling is having a negative impact on your life, you can request a self-exclusion from Star Slots at any time. Self-exclusion closes your account for a minimum of six months, and during this time we will make every effort to ensure you cannot open a new account with us. We take self-exclusion requests extremely seriously, and our team processes them as a matter of urgency.

UK players can also register with GAMSTOP, the national self-exclusion scheme. Once registered with GAMSTOP, your exclusion applies across all UKGC-licensed operators — including us at StarSlots Casino. We strongly recommend using GAMSTOP alongside our own self-exclusion tools for the most comprehensive protection.

Recognising Problem Gambling

We understand that gambling problems do not always develop overnight. At Star Slots, we want to help you identify early warning signs so you can take action before things become serious. Ask yourself the following questions honestly:

• Do you gamble more than you originally intended to?
• Have you tried to cut back on gambling but found it difficult?
• Do you gamble to escape stress, anxiety, or other negative feelings?
• Have you borrowed money or sold possessions to fund gambling?
• Has gambling caused conflict in your relationships or affected your work?
• Do you feel restless or irritable when you are not gambling?
• Do you return to try to win back money you have lost ('chasing losses')?

If you answered yes to any of these questions, we at StarSlots strongly encourage you to use one of our responsible gaming tools or reach out to a support organisation. There is no shame in seeking help — and acting early makes a real difference.

Protecting Young People

Here at Star Slots, we have a zero-tolerance policy towards underage gambling. Our platform is strictly for adults aged 18 and over, and we carry out age verification checks as part of our registration and identity verification processes. We ask all players to keep their account credentials private and to ensure that young people in their household cannot access their accounts.

If you share a device with children or teenagers, we recommend using parental control software to block access to gambling sites. Tools such as GamBan, Net Nanny, and Betfilter can help you protect younger users in your home from accidentally or intentionally accessing gambling content.

External Support Organisations

We at StarSlots Casino want you to know that help is always available — and it is free. The following organisations provide confidential support and advice for anyone affected by gambling-related harm:

How to Contact Our Safer Gambling Team

At Star Slots, we have a dedicated safer gambling contact available directly at customercare@jumpmangaming.com. If you have concerns about your own play, or about another person's gambling behaviour, please do not hesitate to get in touch. You can also contact our general support team at support@jumpmangaming.com or raise a formal complaint at complaints@jumpmangaming.com.

We at StarSlots respond to all safer gambling enquiries as a priority. Your wellbeing will always come first, and we will work with you to find the most appropriate solution — whether that is setting limits, taking a break, or accessing professional support. New players are always welcome to sign up knowing that their safety is our top priority. We also offer a range of bonuses designed with responsible play in mind.