StarSlots Online Casino Terms and Conditions

Welcome to StarSlots Online Casino. By accessing or using our website at https://starslots.com, you agree to be bound by these Terms and Conditions. Please read them carefully before registering or placing any bets. At Star Slots, we are committed to providing a fair, transparent, and enjoyable gaming environment for all our players. These terms govern the relationship between you and us as your operator, so your understanding of them is essential.

1. About Us and Our Licensing

StarSlots Online Casino is a brand owned by Jupiter Gaming and operated by Jumpman Gaming Limited, a company registered in Alderney under registration number 1858. We are fully licensed and regulated by the UK Gambling Commission (account number 39175) for customers based in Great Britain, and by the Alderney Gambling Control Commission (AGCC) for all non-UK customers. Our alternative dispute resolution (ADR) provider is eCOGRA for UK players and AGCC for non-UK players. We have operated our Star Slots platform since 2019, and player safety remains at the heart of everything we do.

2. Eligibility and Account Registration

To register and play at StarSlots Casino, you must meet the following requirements:

• You must be at least 18 years of age
• You must be a resident of a permitted jurisdiction — our primary target market is the United Kingdom
• You must not be a resident of any Non-Permitted Jurisdiction listed in these terms
• You must not already hold an existing account with us
• You must provide accurate and complete registration information

We do not accept registrations from residents of the following Non-Permitted Jurisdictions: Afghanistan, Albania, Algeria, Australia, Belgium, China, Denmark, France, Germany, India, Iran, Israel, Italy, Japan, the Netherlands, Nigeria, Pakistan, Russia, Spain, the United States of America, and many others. A full list is available on our website. If we determine that you have registered from a restricted country, we reserve the right to close your account and return any real money balance.

3. Restricted Jurisdictions

At Star Slots, we are legally prohibited from offering services in certain territories. In addition to the countries listed above, we do not accept players from: Armenia, Azerbaijan, Belarus, Bulgaria, Cambodia, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hong Kong, Hungary, Indonesia, Jamaica, Jordan, Latvia, Lithuania, Malaysia, Moldova, Morocco, Myanmar, North Korea, Panama, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Sudan, Syria, Taiwan, Thailand, Turkey, Ukraine, Vietnam, and others. We reserve the right to update this list at any time in accordance with applicable law and regulatory guidance.

4. Welcome Bonus and Promotional Terms

Our StarSlots Online Casino welcome offer is available to all new players who make a qualifying first deposit of at least £10. Upon your first deposit, you will have the opportunity to open the Loot Chest for a chance to win Amazon vouchers and up to 500 Free Spins on Big Bass Splash. No bonus code is required, and there is no expiry on this offer. The following conditions apply to all bonuses at Star Slots:

• All star slots casino bonuses, including free spins winnings, are subject to a 10x wagering requirement
• The maximum bonus conversion to real money is equal to your lifetime deposits, capped at £250 for funded accounts and £50 for non-funded accounts
• Bonuses cannot be transferred, exchanged for cash, or combined with other offers unless explicitly stated
• We reserve the right to withdraw or modify any promotional offer at any time

In addition to the welcome offer, we provide ongoing promotions at StarSlots Casino, including a Daily Wheel (one free spin every 24 hours for Free Spins), a monthly Cash Giveaway (e.g. 10 x £300, with one entry per £10 wagered on a featured slot), and a Free Bingo room available to players who have deposited within the previous 7 days. Our star slots bonus programme also includes promo games such as the Loot Chest, Mega Reel, and Bonus/Mega Wheel.

5. Deposits and Withdrawals

5.1 Deposits

At Star Slots, the minimum deposit is £10. We currently accept the following payment methods: Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile (subject to a £2.50 fee), PayPal, Neteller, and Skrill. Please note that a maximum of three cards per account is permitted. All transactions are processed in GBP.

5.2 Withdrawals

We do not impose a minimum withdrawal amount. You may withdraw your full Real Money balance in a single transaction. Withdrawals are available via registered debit cards, PayPal, Skrill, and Neteller. Pay by Mobile is not available for withdrawals. Once your identity documents are verified, we aim to process withdrawals within 24 hours. Funds typically arrive within 1–5 working days depending on your bank or payment provider. If verification documents are rejected, the amount will be returned to your balance within 48 hours.

6. Identity Verification (KYC)

As part of our regulatory obligations, we are required to verify the identity of all players at StarSlots Online Casino. This process may include requesting proof of identity, proof of address, and proof of payment method. We may also conduct source-of-funds checks. Withdrawals will remain pending during the verification process. We are committed to completing verifications as quickly as possible, and we appreciate your cooperation in submitting valid documents promptly.

7. Responsible Gambling

We take responsible gambling seriously at Star Slots. We offer a range of tools to help you manage your play, including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you feel that gambling is negatively affecting your life, we strongly encourage you to contact our safer gambling team at customercare@jumpmangaming.com. We work in partnership with recognised responsible gambling organisations and are committed to preventing problem gambling and underage access to our services.

8. Games and Software

At StarSlots Online Casino, we offer a diverse range of games including slots, progressive jackpot slots, 90-ball bingo, table games, and live casino. Our star slots casino free spins promotions apply to selected slot titles. Our platform features content from leading developers including Pragmatic Play, Play'n GO, NetEnt, Games Global (Microgaming), Blueprint Gaming, Eyecon, Big Time Gaming, and Red Tiger. We do not currently offer a dedicated mobile app — our platform is fully accessible via web browser on both desktop and mobile devices.

9. Customer Support

Our StarSlots Online Casino support team is available via email. We do not currently offer live chat. You can reach us at the following addresses:

• General enquiries: support@jumpmangaming.com
• Complaints: complaints@jumpmangaming.com
• Safer gambling concerns: customercare@jumpmangaming.com

We aim to respond to all enquiries promptly and in English. If you are unsatisfied with our resolution, you may escalate your complaint to our ADR provider — eCOGRA for UK customers or the AGCC for non-UK customers.

10. General Provisions

We reserve the right to amend these Terms and Conditions at any time. We will notify you of any material changes via email or through a notice on our website. Continued use of our Star Slots platform following any updates constitutes your acceptance of the revised terms. These terms are governed by applicable UK and Alderney law. Any disputes shall be subject to the jurisdiction of the relevant regulatory authority. We prohibit the use of VPNs to bypass geographical restrictions — any accounts found to be using VPN services may be suspended or closed without notice.

By continuing to use our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full. If you have any questions, we encourage you to contact us before registering at StarSlots Online Casino.